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The use of this website is subject to the following terms of use: 

 The content of the pages of this website is for your general information and use only. It is subject to change without notice. 

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. 

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. 

This website contains products that are made by us and products that are licensed. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. 

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. 

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). 

We have no responsibility for the content of the linked website(s). Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

Returns and refunds

We are big on happy customers, if you are unhappy with the product you have received or there is a problem we want to help. We recommend reading through our returns and warranty information found within our terms and conditions prior to shopping with us so you know what to expect and your rights under Australian Consumer Law is a place to describe your Return and Refund Policy to buyers.

Change of mind

You can change your mind within 5 Business days of receiving your items, then no worries, we will refund or exchange the item/s for you (your choice!) subject to the following conditions:  A proof of purchase is provided.  The item/s are in saleable condition, meaning - The item is not damage - The item is unopened - The item has not been used - The item has all original packaging including manuals, sticker sheets, accessories, and all seals and/or plastic wrapping is intact.  It is within 5 Days of receiving the item.   Postage costs will be at the returner’s expense, an item that is not received by us will not be eligible for a refund or exchange, for this reason we recommend sending your returns with registered post that has tracking.   If the item is returned outside our Change of mind policy period, you will be required to pay postage to get the item back to you.   Please head contact Pomegranate Candles and contact us during business hours to discuss your refund / exchange.

Item arrived damaged

We have several checks in place to make sure you get the items that you are after and they reach you in good order. Damaged and Defective items must be assessed by our customer support team before a refund or replacement can be issued. 

 If a product is damaged upon arrival please be sure to send a photo of the item, the box it was sent in and the damage along with your order number.  The customer support team will try and resolve any issues as quickly and painlessly as possible.  

How to pack your Items

We make sure your orders are securely packed to avoid damage in transit. If you have the box and packaging your order arrived in, please pack it up as you received it and send it back to us.  Alternatively please ensure when you are returning products to us, they are placed in a carton and secured with packaging (Tissues, Newspaper etc).   Please include in the box along with your order a copy of our returns form.  

The item I received is not what I ordered

If you have received the wrong item in your order, please contact our Customer Support team as soon as you can with your order number and details of the item you have received in error.  Our support team will work to resolve this with you as quickly as they can.

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